You are here: Home Careers Customer Services & Retail Courses NVQ Level 3 Diploma in Customer Service (QCF)

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NVQ Level 3 Diploma in Customer Service (QCF)

 

For more details on times, course duration and price, please contact us.

 

For further information on the course, click here for a downloadable copy of the course infosheet. 

 

This QCF approved course is delivered in a classroom as well as in the work place. In this more advanced customer service diploma, the student will take on more responsibilities and understand the administrative and supervisory side of customer service. In this programme they will develop leadership and management skills specific to the customer service industry. This programme is highly recommended by the industry for those taking on further responsibilities in the customer service. Students will study delegation, time management, roles and responsibilities, rules and regulations, and best practices for the delivery of effective customer service. There are two mandatory units supplemented by various optional units dealing with image and impression, delivery of service, handling problems, and development and improvement. 

 
 

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I joined career Studies College in 2010 to study for an NVQ level 3 course in health and Social care. The support given me during this course has been an invaluable tool in improving my career development. The assessors and teachers at Career studies have given me the opportunity to join an unstinting and dynamic team whose philosophy lies on developing a sense of knowledge and professionalism in all they do. I have now been given another opportunity to complete my PTTLS award and well and truly on the way to developing the career I crave and ultimately my dreams.

Limuel Esteban