You are here: Home Careers Customer Services & Retail Courses NVQ Level 2 Certificate in Customer Service (QCF)

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NVQ Level 2 Certificate in Customer Service (QCF)

 

For more details on times, course duration and price, please contact us.

 

For further information on the course, click here for a downloadable copy of the course infosheet.

 

This QCF approved course is delivered in a classroom as well as in the work place. In this programme, you will learn the essentials in how to become the best customer service provider you can be. Along with the two mandatory units, communicate using customer service language and following the rules to deliver customer service, you will study optional units specifically suited to your unique learning needs. You will study how to deliver good customer service and how to handle customer problems. You will develop and improve your image, impression and skills while you work in the industry.

 
 

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I joined career Studies College in 2010 to study for an NVQ level 3 course in health and Social care. The support given me during this course has been an invaluable tool in improving my career development. The assessors and teachers at Career studies have given me the opportunity to join an unstinting and dynamic team whose philosophy lies on developing a sense of knowledge and professionalism in all they do. I have now been given another opportunity to complete my PTTLS award and well and truly on the way to developing the career I crave and ultimately my dreams.

Limuel Esteban