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BTEC Level 1 Certificate in Customer Service (QCF)

 

For more details on times, course duration and price, please contact us.

 

For further information on the course, click here for a downloadable copy of the course infosheet.

 

This QCF approved course is delivered in a classroom. In this programme students will learn two mandatory units for customer service; Dealing with customers and their expectations, and Providing safe and effective customer service. Students will. In this ten credit course, students will deal with the essentials to getting started in the industry; from the needs, wants and expectations of customers, as well as the skills needed to be successful in customer service from the start.

 
 

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I joined career Studies College in 2010 to study for an NVQ level 3 course in health and Social care. The support given me during this course has been an invaluable tool in improving my career development. The assessors and teachers at Career studies have given me the opportunity to join an unstinting and dynamic team whose philosophy lies on developing a sense of knowledge and professionalism in all they do. I have now been given another opportunity to complete my PTTLS award and well and truly on the way to developing the career I crave and ultimately my dreams.

Limuel Esteban