The service industry has become the mainstay of the UK economy. At the heart of this is customer service and retail. Every employer now understands the value of customer service to their organisation, and having staff who are skilled in delivering customer satisfaction.

Are you:

• deliberating a change of career;
• unsure about what to do next;
• considering setting up your own business;
• or do you just get a buzz from sales or customer satisfaction?

You might already have a good understanding in this area and may wish to go for a formal qualification or even start a new career! A course in Customer Service & Retail with Career Studies has the potential to fulfil your aspirations.

• You can undertake a range of NVQ /BTEC courses from levels 1-4 (Certificate to Management) in customer service or retail, or in diverse specialist areas such as professional sales, visual merchandising or even middle management.
• These are courses that can give you the knowledge and skills you need to begin your career in this industry, and ensure you’re on the right path to progression - NVQ certificates are now widely recognised as the industry standard for staff working in Customer Service & Retail.

Customer Service & Retail professionals can find employment in retail settings such as high-street shops, department stores like House of Fraser or John Lewis, warehouses, call centres, banks, the travel and tourism industry, or even local councils and authorities – in fact any business or organisation that deals with customers directly.

If you have any questions regarding our Customer Service & Retail courses, please contact us.